Knowledge applied is power
One of the guiding principles of IoT implementation is “data drives decisions.” A competing axiom is “people resist change,” particularly in institutions. Training is the path.
Most of the time you will be the knoweldge expert in connectivity, but not in deep knowledge of the client's business. It is necessary to bridge the gap.
Installers are the front line between clients, products and tools. They work in all weathers and environments and must carry their knowledge with them.
The client has a specific outcome that he or she wants to achieve. IoT's deeply connected web of technologies is a big unknown factor in achieving that goal.
Build internal learning libraries: micro-trainings, feature walkthroughs, cheat sheets, user guides.
Establish "sandbox kits" for feature play before deployment. This gives a tactile feel for a tool's features and uses.
Mentorship works. A common pain point of IoT installations is that some people know how to use it, but most do not have time to spare. Mentoring is human scale.
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