Cross-functional training is a key element to a deployment. There is a natural reluctance to embrace new things. Knowledge empowers and dispels fear of change.
For many fleet managers the DIY model of in-house maintenance and staffing has given way to outsourced fleet management and Mobility-as-a-Service (MaaS).
We have had cars for more than 100 years, so users and authorities are well aware of their inherent benefits and risks, but nimble e-bikes and e-scooters ...