Both China’s Fuxing HSR and Japan’s Shinkansen integrate advanced Passenger Information Systems (PIS), but their focus differs based on passenger expectations, technological integration and national transport philosophies. Shinkansen trains operate to maximize efficiency while China is heavily focused on connected technologies across the customer travel experience. Let’s break down these different focus points:
Japan
The Shinkansen utilizes ATC systems (automatic train control) that automatically regulate train speeds, maintaining optimal performance and safety without requiring manual intervention. Trains employ an early earthquake detection sensor system that can automatically halt train operations during seismic activity. Japan has implemented predictive maintenance practices, using data analytics to foresee potential equipment failures.
“The average delay, even including those unavoidably caused by natural disasters, is 1.6 minutes per train. “
https://www.nippon.com/en/japan-data/h02151
Shinkansen trains prioritize clean, distraction-free environments—no personal screens or in-seat displays. No AI-based personal assistant tools, focusing instead on traditional paper tickets and pre-planned travel habits. LED signboards in carriages show station progress, weather and potential train delay information. Japan’s system prioritizes flow efficiency over high-tech gimmicks. Shinkansen passengers board in under 90 seconds at some stations. Shinkansen has a zero-fatality record in over 50 years.
China
Chinese thinking on bullet trains focuses on moving people en masse, but with a different ethos. “Fuxing Trains apply a sophisticated monitoring system with over 2,500 monitoring points …” Communication and connectivity are big elements within the passenger experience. China’s system is cutting-edge, integrating AI, 5G, biometrics, and automation for an ultra-digital experience.
Full multilingual PIS supporting Mandarin, English, Russian, and select Southeast Asian languages. Smart PIS detects onboard medical emergencies, automatically notifying train staff. Automated station congestion monitoring directs passengers to less crowded entry points. AI chatbots on the China Railway App assist international travelers with booking, directions, and emergency support. Touchscreen panels, at every seat in newer trains, offer real-time GPS updates, station details, onboard services and entertainment.
In China, 4.08 billion passengers made trips via the country’s railway system in 2024
globaltimes.cn
| China (Fuxing HSR) | Japan (Shinkansen) | |
|---|---|---|
| Real-Time Updates | AI-driven 5G updates, alternative routing, smart ticketing | No real-time rerouting needed due to on-time precision |
| Onboard Experience | Touchscreens, AI assistants, cashless purchases | Minimal distractions, clear LED signage |
| Multilingual Support | AI-driven, real-time translation, mobile app support | Structured signage, human-assisted service |
| Ticketing & Boarding | Facial recognition, QR-based, fully digital | Turnstiles, IC cards, ultra-fast boarding |
| Safety & Emergency Handling | AI-powered monitoring, predictive analytics | Zero-fatality record, human-driven protocols |
